How do I change or upgrade my phone?

Contact our customer support team for help upgrading your phone and starting the process.

1. We create an upgrade order for you.
2. You receive your new phone.
3. Transfer your data at your own pace. Then sign out and reset your old device.
4. Return your old phone using the prepaid return label within 14 days.
5. Once we receive your return, we inspect the device. If approved, your old subscription will automatically be terminated. If the device has significant damage, a damage fee of SEK 299 will apply.

You can read more here.