What is considered excessive damage?

Excessive damage is any damage that goes beyond normal wear and tear from everyday use. This may include significant cracks, bent devices, deep dents, or other damage caused by accidents or misuse.

To make the assessment as clear as possible, we’ve gathered examples of what is considered normal wear and tear and what is considered excessive damage.

Learn more and view examples on our Refurbly Flex Returns page. https://flex.refurbly.se/retur

✅ Normal wear and tear	❌ Excessive damage
Minor scratches	Cracked screen
Light wear on the frame	Bent device
Normal wear on buttons	Deep dents or significant impact damage
Minor cosmetic marks	Water damage or other functional defects